{"id":10,"date":"2026-04-14T18:40:58","date_gmt":"2026-04-14T18:40:58","guid":{"rendered":"https:\/\/botanicaireorishas.com\/?page_id=10"},"modified":"2026-04-21T15:38:39","modified_gmt":"2026-04-21T15:38:39","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/botanicaireorishas.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de reembolso y devoluciones"},"content":{"rendered":"<h2 class=\"wp-block-heading\">1. Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Botanica Ire Orishas<\/strong>, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a return and refund policy under the conditions outlined below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within <strong>30 days of the purchase date<\/strong>, provided that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item is <strong>unused, unopened, and in its original condition<\/strong><\/li>\n\n\n\n<li>The item is returned in its <strong>original packaging<\/strong><\/li>\n\n\n\n<li>You provide a valid proof of purchase (receipt or order confirmation)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to refuse returns that do not meet these conditions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are <strong>not eligible for return or refund<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized or custom-made products<\/li>\n\n\n\n<li>Items intended for personal use once opened (e.g., oils, baths, spiritual preparations)<\/li>\n\n\n\n<li>Clearance or final sale items<\/li>\n\n\n\n<li>Gift cards<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Return Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please contact us at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a href=\"mailto:support@botanicaireorishas.com\" title=\"\">support@botanicaireorishas.com<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>The item(s) you wish to return<\/li>\n\n\n\n<li>Reason for return<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once your request is approved, we will provide instructions on how to return your item.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Shipping Costs<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are responsible for <strong>return shipping costs<\/strong> unless the item was received damaged or incorrect.<\/li>\n\n\n\n<li><strong>Original shipping fees are non-refundable.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a trackable shipping service, as we are not responsible for lost return shipments.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Damaged or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged or incorrect item, please contact us within <strong>48 hours of delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Include photos of:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product<\/li>\n\n\n\n<li>The packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review the case and offer a replacement or refund if applicable.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will be notified of approval or rejection<\/li>\n\n\n\n<li>Approved refunds will be processed to your <strong>original payment method<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow <strong>5\u201310 business days<\/strong> for the refund to appear, depending on your bank or payment provider.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective or damaged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need an exchange, contact us at <strong><a>support@ireorishas.com<\/a><\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be canceled <strong>only if they have not yet been processed or shipped<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been shipped, it must go through the return process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Late or Missing Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received a refund yet:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check your bank account again<\/li>\n\n\n\n<li>Contact your credit card company<\/li>\n\n\n\n<li>Contact your bank<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019ve done all of this and still have not received your refund, please contact us.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Contact Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding returns or refunds, contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Botanica Ire Orishas<\/strong><br>\ud83d\udce7 <a href=\"mailto:support@botanicaireorishas.com\" title=\"\">support@botanicaireorishas.com<\/a><br>\ud83d\udccd 9965 SW 142 Ave, Miami, FL 33186<br>\ud83d\udcde <a href=\"tel:13054925116\" title=\"\">+1 (305) 492-5116<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Overview At Botanica Ire Orishas, we want you to be satisfied with your purchase. 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Overview At Botanica Ire Orishas, we want you to be satisfied with your purchase. 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