1. Overview
At Botanica Ire Orishas, we want you to be satisfied with your purchase. If you are not completely satisfied, we offer a return and refund policy under the conditions outlined below.
2. Return Eligibility
You may request a return within 30 days of the purchase date, provided that:
- The item is unused, unopened, and in its original condition
- The item is returned in its original packaging
- You provide a valid proof of purchase (receipt or order confirmation)
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return or refund:
- Personalized or custom-made products
- Items intended for personal use once opened (e.g., oils, baths, spiritual preparations)
- Clearance or final sale items
- Gift cards
4. Return Process
To initiate a return, please contact us at:
📧 support@botanicaireorishas.com
Include:
- Your order number
- The item(s) you wish to return
- Reason for return
Once your request is approved, we will provide instructions on how to return your item.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- Original shipping fees are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Include photos of:
- The product
- The packaging
We will review the case and offer a replacement or refund if applicable.
7. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
8. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at support@ireorishas.com.
9. Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been shipped, it must go through the return process.
10. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
11. Contact Information
For any questions regarding returns or refunds, contact us:
Botanica Ire Orishas
📧 support@botanicaireorishas.com
📍 9965 SW 142 Ave, Miami, FL 33186
📞 +1 (305) 492-5116